Polityka wysyłki
Logistics Policy
Thank you for shopping at our store. We make every effort to ensure safe, fast, and reliable delivery of all orders. Please read the following policies regarding order fulfillment, shipping, and delivery.
1. Delivery Countries
We currently deliver to the following countries:
Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Romania
Bulgaria
Greece
Estonia
Latvia
Lithuania
Most orders include applicable taxes and fees. In standard cases, there are no additional fees for the customer.
2. Shipping Methods
We work with trusted courier companies to ensure efficient delivery of orders.
Shipping Method: Free Shipping
Logistics Partners: UPS, FedEx (subject to availability)
Shipping Cost: Free for all orders.
3. Order Fulfillment
After payment is confirmed, your order is typically processed and shipped within 3-5 business days.
Note:
Orders placed on weekends or holidays will be processed on the next business day.
Warehouse hours are Monday through Friday, excluding public holidays.
4. Delivery Time
Estimated delivery time includes:
Order Fulfillment: 3-5 business days
Transportation: 5-8 business days
Total estimated delivery time: 5-13 business days
Actual delivery times may vary depending on the delivery location, local logistics, or circumstances beyond our control.
5. Tracking
Once your order has shipped, you will receive an email with your tracking number and information.
Please note:
Tracking information may take 24 to 72 hours to update after shipment.
During peak periods or holidays, updates may be slightly delayed.
If you are unable to check the status of your shipment, please contact us. We will verify the information and respond as quickly as possible.
6. Delivery Delays
In exceptional circumstances, delivery times may be extended due to circumstances beyond our control, such as:
unfavorable weather conditions,
natural disasters,
periods of increased courier workload,
transport or air travel restrictions,
customs clearance,
carrier disruptions.
If the estimated delivery date has been exceeded, please contact our Customer Service Department. We will help you determine the current status of your shipment.
7. Changing or Cancelling Your Order
Before Shipping
Until your order ships, you can contact us to:
cancel your order,
change your delivery address,
change your order details.
After Shipping
Once your shipment has been shipped, it is no longer possible to:
cancel your order,
change your delivery address,
modify your order details,
stop delivery.
If the shipment is rejected by the recipient and returned to our warehouse, a refund will be processed in accordance with our Returns Policy. Where applicable, actual shipping costs may be deducted from the refund amount.
Please carefully verify all address information before placing your order.
8. Taxes and Fees
Most shipments do not require additional taxes or fees.
In exceptional cases, local customs authorities may charge import duties, VAT, or other fees based on applicable regulations.
These costs are determined by the recipient's country's customs office and are the responsibility of the recipient.
For more information, we recommend contacting the relevant customs office.
9. Contact
If you have any questions regarding order fulfillment, delivery, or tracking your shipment, please contact our Customer Service Department.
Customer Service Email:kk0543393084@gmail.com
We will respond to your message as quickly as possible and will be happy to provide any assistance you may need.